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Complaints Procedure

Making a Complaint

Deckworld Ltd, aims to provide the highest standard of service to every customer.
If our service does not meet your expectations we want to hear about it so we can try to put things right.
All complaints we receive are taken seriously. Following the steps below will help us understand your concerns and give you a fair response.

How to make your Complaint

The majority of complaints can be resolved quickly and satisfactorily by the department you are dealing with.
Telephone contact is often the most effective way to resolve complaints quickly.
Alternatively you can write to us at: Shepherd & Dog Farm Park, IP10 0DE or email us

When you make contact please tell us the following information.
Name address and postcode, telephone number and e-mail address (if you have one).
The name of your company (if applicable).
The reason for your complaint.

Any written correspondence should be headed ‘COMPLAINT’ and you may include copies of supporting material.
The FOS is an independent body that arbitrates complaints in the Financial Services industry.
The FOS can only consider your complaint if we have given you our final decision.
You have six months from the date of our final response to refer your complaint to the FOS. This does not affect your right to take legal action.

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London, E14 9SR

Should you remain dissatisfied following our final written response, you may be eligible to refer your case to the Financial Ombudsman Service (FOS).

Tel: 0800 023 4567
Tel: 0300 123 9123
Fax: 0207 964 1001